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FREQUENTLY ASKED QUESTIONS

Questions… Answered.
orders
No, you don’t need to. You can make purchases and check out as a guest if you’d prefer.
Click on “Login” – then under REGISTER create a Username, enter your email address, and generate a password. Lastly click “Register” to create your account.
Catch us on chat, send an email to support@templetravelbureau.com, ring us on the telephone at +1 888 912 9132, or submit a support request (here). Courier pigeon is also an option, but there’s not reason to believe it’ll reach us in time.
You can cancel or edit your order within 24 hours of purchase. We are unable to make any changes or cancellations to orders after 24 hours though – or once your order is in production. Contact us to cancel or edit your order.

Note: If you cancel an order in production, sadly, you will still be responsible for the cost of the item canceled.
You can change the shipping address for your order within 48 hours of purchase. We are unable to make any shipping address changes after 48 hours – or once your order is in fulfillment. Contact us to change your shipping address.
Catch us on chat, send an email to support@templetravelbureau.com, ring us on the telephone at +1 888 912 9132, or use our Contact Page.
Not right now, but who knows – someday, maybe.
Not currently, but anything’s possible – just not right now.
Shipping & Delivery
Product prices do not include shipping fees.
Shipping rates vary depending on product type and your delivery destination.

Currently our carriers charge:
USA  –  between $1.99 and $11.49 per item.
Canada  –  between $2.99 and $11.49 per item.
Int’l  –  between $4.99 and $11.69 per item.
Sometimes – depends on the day.
For all print products – we only offer standard shipping, for now.
Not yet, but in our spare time – we’re working on it.
Yes and No. All products in an order can only ship to one address. To ship to multiple addresses – create separate orders for each address you’d like to ship a product.
Yes. All APO, FPO, or DPO packages are shipped via USPS. Delivery may take up to 15-30 business days.

Note: It’s expected that tracking stops showing updates once your order reaches the APO, FPO, or DPO hub. However, your order is still in transit.
Since we print-on-demand, it takes between 2-4 business days, excluding weekends, to print and ship your order.

Note: Occasionally, printing takes longer than expected because the print did not pass its quality check and needs to be reprinted to ensure high-quality. Orders containing 6 or more items can also take a little longer to print.
Please allow the following transit timeframes for your order to arrive once it has shipped:

USA* – Shipping up to 5 – 7 business days
Canada – Shipping up to 10 – 30 business days
Int’l – Shipping up to 21 – 30 business days

* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated US territories can take 7 – 12 additional business days.

Note: Overall shipping times may increase during holiday seasons. International orders can be delayed as they go through customs.
Yes, we provide tracking for almost all our orders. Tracking is added to your order when a shipping label is printed, and that label is scanned by a shipping carrier like USPS or UPS. Please allow up to 72 hours to receive a tracking link after your order is shipped.
Most orders are tracked correctly, but you won’t see every “tracking event” during transit. This can make your order appear to be “stuck” at a location/event (like border entry or hub).

A few factors beyond our control that can delay your order’s arrival, include: packages handled by multiple carriers, failed delivery attempts for incomplete or inaccessible addresses, and local customs processing time.
We use several different types of packaging: high-quality poly-mailer bags and paper envelopes are used for smaller items. Extra thick cardboard tubes and boxes, in a variety of sizes, are used for larger items.

Extra care is also taken to ensure maximum protection of your purchase. Protection includes the use of one or more of the following: tissue paper, clear poly bags, reinforced cardboard, styrofoam padding or bubblewrap, and cardboard inserts.
US orders are produced in and shipped from Colorado, North Carolina, California, and Missouri; and international orders are often produced in and shipped from the United Kingdom, Canada, Europe, Australia, and Mexico – depending upon your location.
We ship worldwide, with a few exceptions.

We are unable to ship to: Afghanistan, Burkina Faso, Central African Rep, Comoros, Congo, Cuba, Djibouti, Equatorial Guinea, Iran, Iraq, Palestinian Territory, Kosrae, Liberia, Rwanda, Sierra Leone, Somalia, South Africa, Syria, Tinian, Truk, Yemen, North Korea, Russia, and Ukraine.
Yes. If your order ships outside the United States.
We rely exclusively on our shipping agents to declare a package’s value in accordance with the rules of the destination country. Which means, unfortunately, we can’t accommodate requests to declare a specific value on packages.
Keep up-to-date with the latest news from major carriers to understand any shipping and delay expectations.

UPS – https://www.ups.com/us/en/service-alerts.page
USPS – https://about.usps.com/newsroom/service-alerts/
QUALITY GUARANTEE
We love our customers and want you to be happy. So, if for any reason your artwork arrives in anything other than perfect condition please let us know, within seven (7) days* of artwork delivery, and we will replace the piece. If we happen to send you the wrong artwork – we’ll replace that too.

* If the artwork is a gift for someone else – its 14 days.
We may choose to refund instead of reprint item(s) in our sole discretion.
If for any reason your gift arrives in anything other than perfect condition please let us know, within fourteen (14) days of artwork delivery, and we will replace the piece.

Since we do not warehouse or hold inventory, we are unable to accept returns or exchange one piece of art for another.  There are a couple of scenarios in which an order may be reprinted or replaced though.  (see reprints & replacements)

NOTE: We highly recommend you open and check your order upon arrival – even if you are giving the item(s) to someone else as a gift.  Open and check it – so any issues can be addressed within the Quality Guarantee timeframe.
While we want every order to be perfect, mistakes can happen from time to time. If your order arrived damaged, defective, is the wrong item, or simply never arrived, please notify us immediately and follow the instructions below so that we can get you a replacement as soon as possible.

Orders that qualify for reprint or replacement:
– The item has printing errors or production deficiencies that fail our quality standards.
– The item was damaged during shipping.
– The item received is the wrong item – it is not what was ordered.
– The order is lost in transit and the order shipping address does not change.
– The order shipping time exceeds the general shipping timeframe for orders.

Orders that do not qualify for reprint or replacement:
– You selected the wrong item when ordering.
– You selected the wrong size when ordering.
– The item meets our quality standards, but you don’t want it anymore.
– The order is lost in transit due to an incorrect shipping address.
– The order production and shipping time is still within the general timeframe for orders.
– The tracking for your order shows delivered but you have not received it.

To request a reprint of damaged or defective items, do the following:

1. Take photos immediately following delivery – before item(s) have been hung, placed or installed.

2. Show damaged / defective areas clearly in photos. Photos to include are:

– A photo of the entire item with the artwork visible.
– A photo of the backside of the item.
– A photo of the damaged / defective area with the artwork in view.
– A photo of the box – if it was also damaged.
– A photo of the shipping label (helpful).

If the damage or defect is not apparent in photos, we may request additional photos before the reprint can be processed.

3. Email photos to our support team no more than seven (7) days following delivery.

– Send an email to support@templetravelbureau.com
– Attach photos in JPG or PNG format
– Include your Full Name, Phone Number, Order Number, Item Name
– Include a Brief Description of the damage or defect.

4. You will receive an email or phone call within 2-3 business days to follow up with you.

To request a print replacement of wrong items, do the following:

1. Take photos immediately following delivery.

2. Show wrong item clearly in photos. Photos to include are:

– A photo of the wrong item with the artwork visible.
– A photo of all items in the order with the artwork visible.
– A photo of the shipping label (helpful).

3. Email photos to our support team no more than seven (7) days following delivery.

– Send an email to support@templetravelbureau.com
– Attach photos in JPG or PNG format
– Include your Full Name, Phone Number, Order Number, Item Name
– Include a Brief Description of what item should have been delivered.

4. You will receive an email or phone call within 2-3 business days to follow up with you.
If your order has been marked as delivered but you have not received it, do the following:

1. Email our support team if the shipping time exceeds the general shipping timeframe for orders.

– Send an email to support@templetravelbureau.com
– Include your Full Name, Phone Number, Order Number, Item Name
– Include a Brief Description of what item should have been delivered.

2. You will receive an email or phone call within 2-3 business days to follow up with you.
RETURNS & EXCHANGES
Each piece of artwork is printed and made just for you in the size and style of your choice.  That means we do not pre-print or inventory any stock, so your new artwork is printed-on-demand and made custom to order.

Since we do not warehouse or hold inventory, we are unable to accept returns or exchange one piece of art for another.  There are a couple of scenarios in which an order may be reprinted or replaced though.  (see reprints & replacements)

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Due to downloaded art files being digital, We Do Not accept returns, cancellations, exchanges, or offer refunds. Please contact us though if you have any issues with your purchase.
Since we do not warehouse or hold inventory, we are unable to accept exchange one piece of art for another.
Ouch, that hurts. We’re sorry you are not satisfied with our product. Unfortunately, we cannot offer refunds or returns for a product that you are unhappy with.
PRINTING DIGITAL DOWNLOADS
After checkout you’ll receive an email and be directed to your account page, where you can instantly download the Art files you’ve purchased. You can also return any time to your account and download them later.

FILES INCLUDED :  2 JPGS
1x High-Res JPG, 300 DPI – 2:3 Aspect Ratio
1x High-Res JPG, 300 DPI – 3:4 Aspect Ratio

Art position varies between the two aspect ratios. The appearance of colors may vary from monitor to monitor, and printer to printer.
Print sizing refers to the unframed artwork only – in inches. You can print every common (and not so common) size imaginable, at least 27 printable sizes, including all these popular sizes.

2:3 ASPECT RATIO:
2″ x 3″ / 4″ x 6″ / 6″ x 9″ / 8″ x 12″ / 12″ x 18″ / 16″ x 24″ / 20″ x 30″ / 24″ x 36″ / 32″ x 48″ / 40″ x 60″

3:4 ASPECT RATIO:
3″ x 4″ / 6″ x 8″ / 9″ x 12″ / 12″ x 16″ / 15″ x 20″ / 18″ x 24″ / 24″ x 32″ / 30″ x 40″ / 36″ x 48″

Suggested printable size is up to 40×60 inches. Printing larger will result in blurring. If you would like a larger size, let us know.

Check out the Size Guide for more.
You can print the Art files using your home printer, upload them to an online printer, or transfer them to an external drive and take them to your local printer.

1. Save Art files to your computer.
     ( NOT your mobile phone )

2. Choose a poster file, 2:3 or 3:4 Aspect Ratio, you’d like to print.
     ( Aspect Ratio affects sizes you can print )

3. Send the Art file to your online or local printer.

4. Pick a print size, and tell your printer.
     ( Confirm print size and Aspect Ratio are compatible )

5. Print, print, print.

Don’t want to download and print yourself?  Check out our physical prints on artist-grade paper – you won’t be disappointed!
CARE & INSTALLATION OF PRINTS
If your print gathers any dust, just wipe it off gently with a clean, damp cloth.
1) Remove all residue and dirt from the wall with mild soap and water.
2) Make sure the vinyl wall decal is room temperature before installing.
3) Install on a smooth dry surface by starting at the top edge of the graphic and working your way down,
4) slowly removing the backing as you go.
PRIVACY & LEGAL
You’ll find our privacy policy here.
You’ll find our Terms of Service here.
Didn’t find the answer you’re looking for? Please contact us.